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“Conflict is neither good nor bad. Properly managed, it is absolutely vital.”

We believe that the key to developing mediation is to set, maintain and deliver quality standards that will allow mediators to achieve satisfactory results for clients. The Phoenix Mediation training programme is therefore designed to provide a truly transformative professional learning experience which is in equal part demanding, rigorous and rewarding. Explore this page to discover more about the course content, key benefits and our training team. Information on upcoming dates and bookings can be viewed at the bottom of this page.

 ​​​​Image result for civil mediation council logo         Image result for civil mediation council logo   

Why train with us?

  • Experienced Trainers

    Our trainers have 50+ years of combined mediation and training experience. The courses are therefore extremely rigorous and practice-focused.


  • Train Virtually

    Our virtual training programme allows you to become a mediator from the comfort of your home or work-desk. Click here to find out more.


  • 100% Recommendation Rate

    At Phoenix, we are obsessed with making our clients happy, and we are really good at it as well! Scroll down to find out what they have to say about us.


  • Advance Mediation Theory 

    We introduce delegates to advanced concepts such as the psychology of conflict, allowing them to approach dispute resolution from a unique perspective. 


  • CMC & IMI Accredited

    Our courses meet the highest domestic and international standards. We are approved by the Civil Mediation Council and the International Mediation Institute


  • Staggered Courses

    Phoenix delivers staggered training courses to accommodate professionals with busy diaries. These courses are spread over five or eight weeks. Scroll to "upcoming programmes" to find out more.


  • Career Building Modules

    We provide marketing sessions, networking opportunities and insight from our team of established mediators as well as guest speakers on how you can build your practice post-qualification.


  • Covid-19 Discounts

    We appreciate the impact of the Coronavirus and have discounted all our courses by 25%. We offer an interest-free 3 month instalment plan to attend the course.


About the Programme

Mediation Training Content

Over 5 days, candidates will discover conflict resolution in a new light and receive personalised one-on-one training to apply their new skills. Our trainers interact with delegates collectively and on an individual level, ensuring that their mediation techniques are developed in accordance with their strengths and weakness. The course includes:

  • An introduction to Mediation
  • Mediation around the globe
  • The psychology of conflict
  • Mediation Theory
  • Step by step Mediation process
  • Mediation ethics
  • Negotiation masterclass
  • Career Building Modules
  • Complete a mediation training qualification externally approved by domestic and international organisations.
  • Add value to your current role by diversifying your skill-set.
  • Begin your transition to a new career.
  • Form a firm understanding of what drives conflicts in different settings including civil/commercial and workplace.
  • Learn to prevent, manage and resolve these conflicts. 
  • Develop an understanding of how to build your mediation career post-qualification through marketing sessions and guidance from leading figures in the field. 
  • Benefit from post-training support and facilitation to further your career as a mediator.
  • Train with one of Britain's most experienced mediation training teams.

Anyone can become a mediator. As mediation grows, professionals from every field require the skills necessary to prevent, manage and resolve conflicts. Mediators with specific professional backgrounds can specialise as mediators within their fields as well as mediate other disputes. Besides lawyers, mediators can be:

  • Business Leaders
  • HR Professionals 
  • Coaches
  • Psychologists 
  • NHS, Civil Servants
  • Trade Union Representatives
  • Other Professionals 
Online Training

To ensure that professionals are able to train as mediators whilst maintaining social distancing measures, Phoenix has successfully launched its virtual mediation training programme. You can now attend a mediation training course with the same level of content and rigour online from the comfort of your desk. 


Find out how you can grow your career by becoming a mediator

Fill in your details and we will arrange a 30-minute no-obligation consultation.

Contact us

Staggered Learning for Professionals

Busy professionals who cannot afford to take a week off work will now be able to train as mediators over a period of 5 or 8 weeks. Scroll down to the upcoming programmes section for more details on specific timetables for upcoming courses. Alternatively, contact us at or  +44 (0) 161 236 9735

A Unique Offering

Trainee feedback from other mediation courses indicates that post-course, participants are often left in the dark and let down about pathways into the profession, regulatory requirements and overall career development. We distinguish ourselves from the competition by focusing on not just providing an accredited qualification, but also equipping trainees with the commercial understanding that is crucial in properly utilising this qualification.

Frequently Asked Questions

Before, during and after undertaking training, you will have several questions about the course and the profession in general. We are committed to providing a comprehensive resource so that you are never left in the dark. You can access our mediation training FAQ’s below.

Post-training facilitation

Having an experienced support network can be crucial to your career prospects.  We therefore we aim to provide you with constant guidance and support through the early stages of your career. This includes email and helpline support for all our alumni. 

How do you become a Mediator?

The Mediation profession does not have an official regulator, which means that pathways into a career can be quite uncertain. So how do you become a Mediator?

Building your Mediation Career

At Phoenix, we seek to ensure that our alumni have the best possible training to succeed as Mediators. Watch this video to discover more about our career building modules.

Our Training Team

Upcoming Programmes

Intensive 5-day Course

The next 5-day programme begins on the 7th of December 2020. This will be a 40-hour programme with full-day sessions throughout the week from Monday to Friday. 

5-Week Course

The next 5-week programme begins on the 29th of January 2021. This will be a staggered course delivered over a period of 5 weeks with full-day (9 am - 5 pm) sessions taking place every Friday between the 26th of February. This programme will deliver the same mediation accreditation as all of our other offerings but has been spread out to facilitate professionals. 

8-Week Course

The next 8-week programme begins on the 31st of October 2020. This will be a staggered course delivered over a period of 8 weeks with sessions taking place every Saturday between the 31st October and 19th December. These sessions will be 9 am till 1 pm. This programme will deliver the same mediation accreditation as all of our other offerings but has been spread out to facilitate professionals. 

Please forward any queries to or call us at 0161 236 9735. 

You can find out more about how online training works here and book your place by 'adding to cart' below. 

All programmes are currently delivered online and offered with a 45% Covid-19 discount from the original price of £1999.99.

Ticket Description Date Ticket Type Price Buy Now
8-week Staggered Course (31st October-19th December, 4-hour Sessions every Saturday) 31 / 10 / 2020 General admission £1,099.99 Add to cart
5-day Intensive Course (7th-11th December) 07 / 12 / 2020 General admission £1,099.99 Add to cart
8-week Staggered Course (23rd January-13th March 2021, 4-hour Sessions every Saturday) 23 / 01 / 2021 General admission £1,099.99 Add to cart
5-week Staggered Course (29th January-26th February 2021, Full-day Sessions every Friday) 29 / 01 / 2021 General admission £1,099.99 Add to cart