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- admin@phoenixdisputesolutions.com
“Conflict is neither good nor bad. Properly managed, it is absolutely vital.”
We believe that the key to developing mediation is to set, maintain and deliver quality standards that will allow mediators to achieve satisfactory results for clients. The Phoenix Mediation training programme is therefore designed to provide a truly transformative professional learning experience which is in equal part demanding, rigorous and rewarding. Explore this page to discover more about the course content, key benefits and our training team. Information on upcoming dates and bookings can be viewed at the bottom of this page.
Why train with us?
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Experienced Trainers
Our trainers have 50+ years of combined mediation and training experience. The courses are therefore extremely rigorous and practice-focused.
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Train Virtually
Our virtual training programme allows you to become a mediator from the comfort of your home or work-desk. Click here to find out more.
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100% Recommendation Rate
At Phoenix, we are obsessed with making our clients happy, and we are really good at it as well! Scroll down to find out what they have to say about us.
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Advance Mediation Theory
We introduce delegates to advanced concepts such as the psychology of conflict, allowing them to approach dispute resolution from a unique perspective.
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CMC, CIArb & IMI Accredited
Our courses are approved by the Civil Mediation Council, Chartered Institute of Arbitrators (CIArb) and the International Mediation Institute.
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Staggered Courses
Phoenix delivers staggered training courses to accommodate professionals with busy diaries. These courses are spread over five or eight weeks. Scroll to "upcoming programmes" to find out more.
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Global Experience
PDSL is a recognised training provider across multiple continents, over ten countries and dozens of jurisdictions including New York State.
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Online Learning Discounts
Online delivery allows us to pass huge price benefits onto our clients. Our courses are currently offered at a 45% discount.
About the Programme
Mediation Training Content
Over 5 days, candidates will discover conflict resolution in a new light and receive personalised one-on-one training to apply their new skills. The 40-hour course is built upon an engrossing presentation style, participatory learning and practical role-plays which reinforce theoretical lectures. The course includes:
- An introduction to Mediation
- Mediation around the globe
- The Psychology of Conflict
- Communication Strategies
- Power Dynamics
- Mediation Theory
- Step by step Mediation process
- Mediation Ethics
- Negotiation Masterclass
- Career Building Modules
- Complete a mediation training qualification externally approved by domestic and international organisations.
- Add value to your current role by diversifying your skill-set.
- Begin your transition to a new career.
- Form a firm understanding of what drives conflicts in different settings including civil/commercial and workplace.
- Learn to prevent, manage and resolve these conflicts.
- Develop an understanding of how to build your mediation career post-qualification through marketing sessions and guidance from leading figures in the field.
- Benefit from post-training support and facilitation to further your career as a mediator.
- Train with one of Britain's most experienced mediation training teams.
Anyone can become a mediator. As mediation grows, professionals from every field require the skills necessary to prevent, manage and resolve conflicts. Mediators with specific professional backgrounds can specialise as mediators within their fields as well as mediate other disputes. Besides lawyers, mediators can be:
- Business Leaders
- HR Professionals
- Coaches
- Psychologists
- NHS, Civil Servants
- Trade Union Representatives
- Other Professionals
Speak with one of our experts today
Fill in your details and we will call you for a free 30-minute consultation to discuss:
- Your professional background and interest in becoming a mediator.
- How mediation can help your career growth.
- The pathways to and requirements for becoming a mediator.
- How PDSL can help you become a fully qualified and accredited mediator.
- Any further questions you might have.
Contact us
Our Training Team
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Pam Whitehead
A highly experienced HR professional with a strong track record of success at board level, Director of PJW HR Consultancy, Pam Whitehead, boasts 30 years’ worth of experience in consultancy.
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Holly Wilde
A lawyer and crown servant with a human rights focus who has turned her hand to mediation to assist parties to resolve disputes and improve relationships.
Frequently Asked Questions
Successful completion of the training and associated assessments will result in students becoming certified and accredited mediators. There are three bodies with which accreditation is achieved:
a) The International Mediation Institute (IMI)
b) The Civil Mediation Council (CMC)
c) The Chartered Institute of Arbitrators (CIArb)
Cross-jurisdictional qualification in the United States will also be made available to successful trainees.
All of our trainers are highly experienced and regularly mediate complex disputes within their respective fields. The trainers come from varying backgrounds within mediation and the legal profession. Most of our trainers also have university lecturing experience.
Some key trainer profiles can be viewed above.
The course is forty hours long and delivered over three different formats. The three formats are as follows:
- 5-day intensive course, full-day sessions everyday
- 5-week course, full-day sessions every Friday
- 8-week weekend course, half-day sessions every Saturday
All courses are delivered online. The content and methodology of the online training is however exactly the same as in-person training. The students attend all the sessions together and the course is highly dynamic and interactive. Around 60% of the training consists of practical roleplay exercises where students engage in a simulated mediation and receive feedback on their performance from coaches. The theory lectures also engage students in live discussion in the same way as an in-person lecture would.
The PDSL Mediation Training Course is internationally recognised for its high quality and academic rigour. The price of the course is £1,199.99.
Delegates can choose to make their payment for the course over three monthly instalments. You will be required to pay an initial deposit of £400 at the point of reservation, after which you will receive an invoice for two remaining instalments of £400.
Reservations are made using the bookings section at the bottom of this page.
You can reserve your place on the course via the bookings section at the bottom of this page. Simply select the date you would like to attend the course and your preferred method of payment before pressing add to cart.
You will then be required to provide some basic information and make your payment via our secure gateway.
Upcoming Programmes
To accommodate all delegates, PDSL delivers its accredited courses in three different formats:
5-day intensive Course:
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22nd September - 26th September 2025 (5-day intensive course, 9 am - 5 pm everyday)
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3rd November - 7th November 2025 (5-day intensive course, 9 am - 5 pm everyday)
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8th December - 12th December 2025 (5-day intensive course, 9 am - 5 pm everyday)
5-week Friday Course:
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15th August - 12th September 2025 (5-week course, 9 am - 5 pm on Fridays)
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19th September - 17th October 2025 (5-week course, 9 am - 5 pm on Fridays)
8-week weekend Course:
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6th September - 25th October 2025 (8-week weekend course, 9 am - 1 pm on Saturdays)
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25th October - 13th December 2025 (8-week weekend course, 9 am - 1 pm on Saturdays)
Pricing & Reservations
The price of the course is £1,199.99.
Delegates can choose to make their payment for the course over three monthly instalments. You will be required to pay an initial deposit of £400 at the point of reservation, after which you will receive an invoice for two remaining instalments of £400.
Making a reservation
To make a reservation, please select your preferred training date below along with the appropriate payment option. This means that you can either choose to make a full payment of £1,199.99 or an initial deposit of £400. If you choose to make a deposit, the invoice for your next payment will be provided to you via email.
Please forward any queries to admin@phoenixdisputesolutions.com or call us at 0800 655 6402.
You can find out more about how online training works here and book your place by 'adding to cart' below.
All programmes are currently delivered online for the price of £1,199.99.
| Ticket Description | Date | Ticket Type | Price | Buy Now |
|---|---|---|---|---|
| 5-week course - 15th August - 12th September 2025 (9 am - 5 pm, every Friday) | 15 / 08 / 2025 | General admission | £1,199.99 | Add to cart |
| 5-week course - 15th August - 12th September 2025 (9 am - 5 pm, every Friday) - Initial Deposit | 15 / 08 / 2025 | General admission | £400.00 | Add to cart |
| 8-week course - 6th September - 25th October 2025 (9 am - 1 pm, every Saturday) | 06 / 09 / 2025 | General admission | £1,199.99 | Add to cart |
| 8-week course - 6th September - 25th October 2025 (9 am - 1 pm, every Saturday) - Initial Deposit | 06 / 09 / 2025 | General admission | £400.00 | Add to cart |
| 5-week course - 19th September - 17th October 2025 (9 am - 5 pm, every Friday) | 19 / 09 / 2025 | General admission | £1,199.99 | Add to cart |
| 5-week course - 19th September - 17th October 2025 (9 am - 5 pm, every Friday) - Initial Deposit | 19 / 09 / 2025 | General admission | £400.00 | Add to cart |
| 5-day course - 22nd September - 26th September 2025 (9 am - 5 pm, everyday) | 22 / 09 / 2025 | General admission | £1,199.99 | Add to cart |
| 5-day course - 22nd September - 26th September 2025 (9 am - 5 pm, everyday) - Initial Deposit | 22 / 09 / 2025 | General admission | £400.00 | Add to cart |
| 8-week course - 25th October - 13th December 2025 (9 am - 1 pm, every Saturday) | 25 / 10 / 2025 | General admission | £1,199.99 | Add to cart |
| 8-week course - 25th October - 13th December 2025 (9 am - 1 pm, every Saturday) - Initial Deposit | 25 / 10 / 2025 | General admission | £400.00 | Add to cart |