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- admin@phoenixdisputesolutions.com
“Conflict is neither good nor bad. Properly managed, it is absolutely vital.”
Phoenix Dispute Solutions (PDSL) is an internationally accredited provider of mediation training. In partnership with the University of Law, PDSL will continue to offer its mediation training courses to law students in summer 2024. All courses will be delivered virtually. Please scroll down to find out more about the course, training dates and booking information.
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Why train with us?
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CMC, CIArb & IMI Accredited
Our courses are approved by the Civil Mediation Council, Chartered Institute of Arbitrators and the International Mediation Institute.
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Train Virtually
Our training programmes are virtual and allow you to become a mediator from the comfort of your home or work-desk.
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100% Recommendation Rate
At Phoenix, we are obsessed with making our clients happy, and we are really good at it as well! Scroll down to find some of our client testimonials.
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Advanced Mediation Theory
We introduce delegates to concepts such as the psychology of conflict, allowing them to approach dispute resolution from a unique perspective.
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Global Experience
PDSL is a recognised training provider across multiple continents, over ten countries and dozens of jurisdictions including New York State. Trainees can cross-qualify as mediators in the US and Australia through a hassle-free process.
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Staggered Courses
Phoenix delivers staggered training courses to accomodate professionals and students with busy diaries. These courses are spread over five or eight weeks.
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Experienced Trainers
Our training panel has 50+ years of combined expertise in mediation and coaching. Scroll below to view individual trainer profiles.
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Student Training Discounts
In partnership with the University of Law, we are currently providing a 50% reduction on our standard commercial pricing.
Speak with one of our experts today
Fill in your details and we will call you for a free 30-minute consultation to discuss:
- How mediation can help your career development.
- The pathways to and requirements for becoming a mediator.
- How PDSL can help you become a fully qualified and accredited mediator.
- Any further questions you might have.
Contact Us
The Trainers
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Holly Wilde
A lawyer and crown servant with a human rights focus who has turned her hand to mediation to assist parties to resolve disputes and improve relationships.
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Pam Whitehead
Pam Whitehead is a former solicitor, corporate professional and ex-head of HR at Lloyds Baking Group. Pam's multilateral experience includes director level positions within the UK and abroad, allowing her to successfully deliver mediation, mediation training and consultancy and coaching to large organisations through PJW HR Ltd.
Frequently Asked Questions
Successful completion of the training and associated assessments will result in you becoming a certified and accredited mediator. There are three bodies with whom you can achieve accreditation:
a) The International Mediation Institute (IMI)
b) The Civil Mediation Council (CMC)
c) The Chartered Institute of Arbitrators (CIArb)
Cross-jurisdictional qualification in the United States and Australia will also be made available to successful trainees.
All of our trainers are highly experienced and regularly mediate complex disputes within their respective fields. The trainers come from varying backgrounds within mediation and the legal profession. Most of our trainers also have university lecturing experience.
Some key trainer profiles can be viewed above.
The course is forty hours long and delivered over three different formats. The three formats are as follows:
- 5-day intensive course, full-day sessions everyday
- 5-week course, full-day sessions every Friday
- 8-week weekend course, half-day sessions every Saturday
All courses are delivered online. The content and methodology of the online training is however exactly the same as in-person training. The students attend all the sessions together and the course is highly dynamic and interactive. Around 60% of the training consists of practical roleplay exercises where students engage in a simulated mediation and receive feedback on their performance from coaches. The theory lectures also engage students in live discussion in the same way as an in-person lecture would.
The PDSL Mediation Training Course is internationally recognised for its high quality and academic rigour. It typically costs £1,199.99 plus VAT for professionals to attend the course online. Under a special student discount for the University of Law, the course is available for £500 (plus VAT) to all of its students.
You can choose to pay for the course using a five month interest-free payment plan. This will include include an initial deposit of £200, followed by four monthly payments of £100 each. The instalments are to be paid directly to PDSL using the bookings section at the bottom of this page. All instalments must be completed before the beginning of your selected course date.
You can reserve your place on the course via the bookings section at the bottom of this page. Simply select the date you would like to attend the course and your preferred method of payment before pressing add to cart.
You will then be required to provide some basic information and make your payment via our secure gateway.
Testimonials
Testimonials
I was impressed by the quality of the course content, the instructor, the administrative support and particularly the way in which the training has been adapted for online learning.
This course has enabled me to develop from not really understanding what mediation comprises of, to being confident in my mediation role and how to conduct a mediation. This accredited training course is of high quality, with an experienced trainer and excellent support team. Highly recommend.
I’d recommend the course to anyone who is considering being a Mediator
Phoenix were incredibly helpful and easy to work with – nothing was too much trouble for them. I found the 5 weekly sessions easier to accommodate within my practice than taking a whole week out. The course materials were of a high-quality, and the trainer was very knowledgeable, patient and clear in her presentation. I would recommend them to anyone thinking of training as a mediator.
Phoenix ran a professional mediation course which was tailored to my and those of the other Counsels in my set. The trainer was extremely professional and well organised and the course ran extremely smoothly
“This Course is an outstanding Mediation Training resource. The level of teaching input and back up in terms of the learning materials is first class. I would not hesitate to recommend the PDSL / Phoenix Mediation Course to other Barristers.”
I gained a real insight into how mediation can work and how to be a mediator. Great course. Helpful staff. Worth the money.
'I would highly recommend the mediation accreditation course offered by Phoenix Dispute Solutions Ltd. It was a very interesting and challenging 5 days and it has opened my eyes to the world of mediation and I am looking forward to promoting my mediation practice. The administrative support provided during the course was faultless'
“I am most impressed by the quality of the course content, the trainer, the administrative support and the ease and promptness at which the company was able to adapt this training to a virtual one. Very well done to them as I am totally convinced and comfortable with virtual learning from henceforth. It has been a very good experience and the scepticism I initially exhibited regarding online training has completely been dissipated.”
'I was very impressed by the Phoenix Dispute Solutions’ course delivery. The level of attention given to ensuring customer satisfaction was excellent. The course delivery and materials were efficient, relevant and user-friendly. I would certainly recommend Phoenix'
Bookings
Mediation Training Course (ULaw Students Only)
PDSL continues to deliver it's globally recognised mediation training programme to students at the University of Law. Students are welcome to attend the most suitable dates for them:
5-day intensive Course:
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4th November - 8th November 2024 (5-day intensive course, 9 am - 5 pm everyday)
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9th December - 13th December 2024 (5-day intensive course, 9 am - 5 pm everyday)
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3rd February - 7th February 2025 (5-day intensive course, 9 am - 5 pm everyday)
5-week Friday Course:
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15th November – 13th December 2024 (5-week course, 9 am - 5 pm on Fridays)
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24th January – 21st February 2025 (5-week course, 9 am - 5 pm on Fridays)
8-week weekend Course:
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26th October - 14th December 2024 (8-week weekend course, 9 am - 1 pm on Saturdays)
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25th January - 15th March 2025 (8-week weekend course, 9 am - 1 pm on Saturdays)
Pricing & Payments
The price of the course is £600 (VAT inclusive) under a special student discount. The price of the training is discounted from the original price of £1,199.99 (plus VAT.)
Students can choose to make their payment for the course over five monthly instalments. You will be required to pay an initial deposit of £200 at the point of reservation, after which you will receive an invoice for four remaining instalments of £100.
Making a reservation
To make a reservation, please select your preferred training date below along with the appropriate payment option. This means that you can either choose to make a full payment of £600 (VAT inclusive) or an initial deposit of £200. If you choose to make a deposit, the invoice for your next payment will be provided to you via email.
Please forward any queries to admin@phoenixdisputesolutions.com or call us at +44 (0) 161 236 9735.
All courses are currently delivered online with a special discount from the original price of £1,199.99.
(Mobile users please scroll right for add to cart button)
| Ticket Description | Date | Ticket Type | Price | Buy Now |
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| 9th December - 13th December 2024 (5-day course) - Full Payment | 09 / 12 / 2024 | General admission | £600.00 | Add to cart |
| 9th December - 13th December 2024 (5-day course) - Initial Deposit | 09 / 12 / 2024 | General admission | £200.00 | Add to cart |
| 24th January – 21st February 2025 (5-week course) - Full Payment | 24 / 01 / 2025 | General admission | £600.00 | Add to cart |
| 24th January – 21st February 2025 (5-week course) - Initial Deposit | 24 / 01 / 2025 | General admission | £200.00 | Add to cart |
| 25th January - 15th March 2025 (8-week weekend course) - Full Payment | 25 / 01 / 2025 | General admission | £600.00 | Add to cart |
| 25th January - 15th March 2025 (8-week weekend course) - Initial Deposit | 25 / 01 / 2025 | General admission | £200.00 | Add to cart |
| 3rd February - 7th February 2025 (5-day course) - Full Payment | 03 / 02 / 2025 | General admission | £600.00 | Add to cart |
| 3rd February - 7th February 2025 (5-day course) - Initial Deposit | 03 / 02 / 2025 | General admission | £200.00 | Add to cart |