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- admin@phoenixdisputesolutions.com
“Conflict is neither good nor bad. Properly managed, it is absolutely vital.”
We believe that the key to developing mediation is to set, maintain and deliver quality standards that will allow mediators to achieve satisfactory results for clients. The Phoenix Mediation training programme is therefore designed to provide a truly transformative professional learning experience which is in equal part demanding, rigorous and rewarding. Explore this page to discover more about the course content, key benefits and our training team. Information on upcoming dates and bookings can be viewed at the bottom of this page.
Why train with us?
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Experienced Trainers
Our trainers have 50+ years of combined mediation and training experience. The courses are therefore extremely rigorous and practice-focused.
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Train Virtually
Our virtual training programme allows you to become a mediator from the comfort of your home or work-desk. Click here to find out more.
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100% Recommendation Rate
At Phoenix, we are obsessed with making our clients happy, and we are really good at it as well! Scroll down to find out what they have to say about us.
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Advance Mediation Theory
We introduce delegates to advanced concepts such as the psychology of conflict, allowing them to approach dispute resolution from a unique perspective.
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CMC, CIArb & IMI Accredited
Our courses are approved by the Civil Mediation Council, Chartered Institute of Arbitrators (CIArb) and the International Mediation Institute.
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Staggered Courses
Phoenix delivers staggered training courses to accommodate professionals with busy diaries. These courses are spread over five or eight weeks. Scroll to "upcoming programmes" to find out more.
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Global Experience
PDSL is a recognised training provider across multiple continents, over ten countries and dozens of jurisdictions including New York State.
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Online Learning Discounts
Online delivery allows us to pass huge price benefits onto our clients. Our courses are currently offered at a 45% discount.
About the Programme
Mediation Training Content
Over 5 days, candidates will discover conflict resolution in a new light and receive personalised one-on-one training to apply their new skills. The 40-hour course is built upon an engrossing presentation style, participatory learning and practical role-plays which reinforce theoretical lectures. The course includes:
- An introduction to Mediation
- Mediation around the globe
- The Psychology of Conflict
- Communication Strategies
- Power Dynamics
- Mediation Theory
- Step by step Mediation process
- Mediation Ethics
- Negotiation Masterclass
- Career Building Modules
- Complete a mediation training qualification externally approved by domestic and international organisations.
- Add value to your current role by diversifying your skill-set.
- Begin your transition to a new career.
- Form a firm understanding of what drives conflicts in different settings including civil/commercial and workplace.
- Learn to prevent, manage and resolve these conflicts.
- Develop an understanding of how to build your mediation career post-qualification through marketing sessions and guidance from leading figures in the field.
- Benefit from post-training support and facilitation to further your career as a mediator.
- Train with one of Britain's most experienced mediation training teams.
Anyone can become a mediator. As mediation grows, professionals from every field require the skills necessary to prevent, manage and resolve conflicts. Mediators with specific professional backgrounds can specialise as mediators within their fields as well as mediate other disputes. Besides lawyers, mediators can be:
- Business Leaders
- HR Professionals
- Coaches
- Psychologists
- NHS, Civil Servants
- Trade Union Representatives
- Other Professionals
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Online Training
To ensure that professionals are able to train as mediators whilst maintaining social distancing measures, Phoenix has successfully launched its virtual mediation training programme. You can now attend a mediation training course with the same level of content and rigour online from the comfort of your desk.
Speak with one of our experts today
Fill in your details and we will call you for a free 30-minute consultation to discuss:
- Your professional background and interest in becoming a mediator.
- How mediation can help your career growth.
- The pathways to and requirements for becoming a mediator.
- How PDSL can help you become a fully qualified and accredited mediator.
- Any further questions you might have.
Contact us
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Staggered Learning for Professionals
Busy professionals who cannot afford to take a week off work will now be able to train as mediators over a period of 5 or 8 weeks. Scroll down to the upcoming programmes section for more details on specific timetables for upcoming courses. Alternatively, contact us at admin@phoenixdisputesolutions.com or +44 (0) 161 236 9735
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A Unique Offering
Trainee feedback from other mediation courses indicates that post-course, participants are often left in the dark and let down about pathways into the profession, regulatory requirements and overall career development. We distinguish ourselves from the competition by focusing on not just providing an accredited qualification, but also equipping trainees with the commercial understanding that is crucial in properly utilising this qualification.
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Frequently Asked Questions
Before, during and after undertaking training, you will have several questions about the course and the profession in general. We are committed to providing a comprehensive resource so that you are never left in the dark. You can access our mediation training FAQ’s below.
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Post-training facilitation
Having an experienced support network can be crucial to your career prospects. We therefore we aim to provide you with constant guidance and support through the early stages of your career. This includes email and helpline support for all our alumni.
How do you become a Mediator?
The Mediation profession does not have an official regulator, which means that pathways into a career can be quite uncertain. So how do you become a Mediator?
Building your Mediation Career
At Phoenix, we seek to ensure that our alumni have the best possible training to succeed as Mediators. Watch this video to discover more about our career building modules.
Our Training Team
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Pam Whitehead
A highly experienced HR professional with a strong track record of success at board level, Director of PJW HR Consultancy, Pam Whitehead, boasts 30 years’ worth of experience in consultancy.
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Harriet Lipkin
Harriet has a rich professional background as a mediator, solicitor and lecturer. She combines her diverse experience to bring a unique and multi-layered flavor to our team.
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Holly Wilde
A lawyer and crown servant with a human rights focus who has turned her hand to mediation to assist parties to resolve disputes and improve relationships.
Pricing
The Phoenix Mediation Training Programme is currently discounted at £1,199.99. Participants can take advantage of multiple discounts such as early bird, promo discount and multiple learners (2 or more persons booking the same course).
What's Included:
- You will receive training approved by the CMC and IMI (International Mediation Institute).
- You will get the chance to learn from mediators with extensive experience in the field.
- You will receive support and facilitation both pre & post-course.
- You will receive guidance to career building in the field.
Upcoming Programmes
To accommodate all delegates, PDSL delivers its accredited courses in three different formats:
5-day intensive Course:
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17th March - 21st March 2025 (5-day intensive course, 9 am - 5 pm everyday)
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12th May - 16th May 2025 (5-day intensive course, 9 am - 5 pm everyday)
5-week Friday Course:
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28th March - 2nd May 2025 (5-week course, 9 am - 5 pm on Fridays except for Good Friday)
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15th August - 12th September 2025 (5-week course, 9 am - 5 pm on Fridays)
8-week weekend Course:
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22nd March - 10th May 2025 (8-week weekend course, 9 am - 1 pm on Saturdays)
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17th May - 5th July 2025 (8-week weekend course, 9 am - 1 pm on Saturdays)
Please forward any queries to admin@phoenixdisputesolutions.com or call us at 0161 236 9735.
You can find out more about how online training works here and book your place by 'adding to cart' below.
All programmes are currently delivered online for the price of £1,199.99.
| Ticket Description | Date | Ticket Type | Price | Buy Now |
|---|---|---|---|---|
| 5-day course - 17th March - 21st March 2025 (9 am - 5 pm, everyday) | 17 / 03 / 2025 | General admission | £1,199.99 | Add to cart |
| 8-week course - 22nd March - 10th May 2025 (9 am - 1 pm, every Saturday) | 22 / 03 / 2025 | General admission | £1,199.99 | Add to cart |
| 5-week course - 28th March - 2nd May 2025 (9 am - 5 pm on Fridays except for Good Friday) | 28 / 03 / 2025 | General admission | £1,199.99 | Add to cart |
| 5-day course - 12th May - 16th May 2025 (9 am - 5 pm, everyday) | 12 / 05 / 2025 | General admission | £1,199.99 | Add to cart |
| 8-week course - 17th May - 5th July 2025 (9 am - 1 pm, every Saturday) | 17 / 05 / 2025 | General admission | £1,199.99 | Add to cart |
| 5-week course - 15th August - 12th September 2025 (9 am - 5 pm, every Friday) | 15 / 08 / 2025 | General admission | £1,199.99 | Add to cart |