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“Conflict is neither good nor bad. Properly managed, it is absolutely vital.”

We believe that the key to developing mediation is to set, maintain and deliver quality standards that will allow mediators to achieve satisfactory results for clients. The Phoenix Mediation training programme is therefore designed to provide a truly transformative professional learning experience which is in equal part demanding, rigorous and rewarding. Explore this page to discover more about the course content, key benefits and our training team. Information on upcoming dates and bookings can be viewed at the bottom of this page.

 Civil Mediation Council image - World Values Day      Image result for civil mediation council logo        REGULATIONS OF THE CHARTERED INSTITUTE OF ARBITRATORS 

Why train with us?

  • Experienced Trainers

    Our trainers have 50+ years of combined mediation and training experience. The courses are therefore extremely rigorous and practice-focused.


  • Train Virtually

    Our virtual training programme allows you to become a mediator from the comfort of your home or work-desk. Click here to find out more.


  • 100% Recommendation Rate

    At Phoenix, we are obsessed with making our clients happy, and we are really good at it as well! Scroll down to find out what they have to say about us.


  • Advance Mediation Theory 

    We introduce delegates to advanced concepts such as the psychology of conflict, allowing them to approach dispute resolution from a unique perspective. 


  • CMC, CIArb & IMI Accredited

    Our courses are approved by the Civil Mediation Council, Chartered Institute of Arbitrators (CIArb) and the International Mediation Institute


  • Staggered Courses

    Phoenix delivers staggered training courses to accommodate professionals with busy diaries. These courses are spread over five or eight weeks. Scroll to "upcoming programmes" to find out more.


  • Global Experience 

    PDSL is a recognised training provider across multiple continents, over ten countries and dozens of jurisdictions including New York State. 


  • Online Learning Discounts

    Online delivery allows us to pass huge price benefits onto our clients. Our courses are currently offered at a 45% discount.


About the Programme

Mediation Training Content

Over 5 days, candidates will discover conflict resolution in a new light and receive personalised one-on-one training to apply their new skills. The 40-hour course is built upon an engrossing presentation style, participatory learning and practical role-plays which reinforce theoretical lectures. The course includes:

  • An introduction to Mediation
  • Mediation around the globe
  • The Psychology of Conflict
  • Communication Strategies
  • Power Dynamics
  • Mediation Theory
  • Step by step Mediation process
  • Mediation Ethics
  • Negotiation Masterclass
  • Career Building Modules
  • Complete a mediation training qualification externally approved by domestic and international organisations.
  • Add value to your current role by diversifying your skill-set.
  • Begin your transition to a new career.
  • Form a firm understanding of what drives conflicts in different settings including civil/commercial and workplace.
  • Learn to prevent, manage and resolve these conflicts. 
  • Develop an understanding of how to build your mediation career post-qualification through marketing sessions and guidance from leading figures in the field. 
  • Benefit from post-training support and facilitation to further your career as a mediator.
  • Train with one of Britain's most experienced mediation training teams.

Anyone can become a mediator. As mediation grows, professionals from every field require the skills necessary to prevent, manage and resolve conflicts. Mediators with specific professional backgrounds can specialise as mediators within their fields as well as mediate other disputes. Besides lawyers, mediators can be:

  • Business Leaders
  • HR Professionals 
  • Coaches
  • Psychologists 
  • NHS, Civil Servants
  • Trade Union Representatives
  • Other Professionals 
Online Training

To ensure that professionals are able to train as mediators whilst maintaining social distancing measures, Phoenix has successfully launched its virtual mediation training programme. You can now attend a mediation training course with the same level of content and rigour online from the comfort of your desk. 


Speak with one of our experts today

Fill in your details and we will call you for a free 30-minute consultation to discuss:

  • Your professional background and interest in becoming a mediator.
  • How mediation can help your career growth.
  • The pathways to and requirements for becoming a mediator.
  • How PDSL can help you become a fully qualified and accredited mediator.
  • Any further questions you might have.

Contact us

Staggered Learning for Professionals

Busy professionals who cannot afford to take a week off work will now be able to train as mediators over a period of 5 or 8 weeks. Scroll down to the upcoming programmes section for more details on specific timetables for upcoming courses. Alternatively, contact us at or  +44 (0) 161 236 9735

A Unique Offering

Trainee feedback from other mediation courses indicates that post-course, participants are often left in the dark and let down about pathways into the profession, regulatory requirements and overall career development. We distinguish ourselves from the competition by focusing on not just providing an accredited qualification, but also equipping trainees with the commercial understanding that is crucial in properly utilising this qualification.

Frequently Asked Questions

Before, during and after undertaking training, you will have several questions about the course and the profession in general. We are committed to providing a comprehensive resource so that you are never left in the dark. You can access our mediation training FAQ’s below.

Post-training facilitation

Having an experienced support network can be crucial to your career prospects.  We therefore we aim to provide you with constant guidance and support through the early stages of your career. This includes email and helpline support for all our alumni. 

How do you become a Mediator?

The Mediation profession does not have an official regulator, which means that pathways into a career can be quite uncertain. So how do you become a Mediator?

Building your Mediation Career

At Phoenix, we seek to ensure that our alumni have the best possible training to succeed as Mediators. Watch this video to discover more about our career building modules.

Our Training Team

Upcoming Programmes

To accommodate all delegates, PDSL delivers its accredited courses in three different formats:

5-day intensive Course:

  • 11th December - 15th December 2023 (5-day intensive course, 9 am - 5 pm everyday)

  • 29th January - 2nd February 2024 (5-day intensive course, 9 am - 5 pm everyday)

5-week Friday Course:

  • 26th January - 23rd February 2024 (5-week course, 9 am - 5 pm on Fridays)

8-week weekend Course:

  • 27th January - 16th March 2024 (8-week weekend course, 9 am - 1 pm on Saturdays)

Please forward any queries to or call us at 0161 236 9735. 

You can find out more about how online training works here and book your place by 'adding to cart' below. 

If you would like to pay for the courses using our three, six or nine-month interest-free instalment plans, please email us at or call us at 0161 236 9735. 

All programmes are currently delivered online for the price of £1,199.99.


Ticket Description Date Ticket Type Price Buy Now
5-day course - 11th December - 15th December 2023 (9 am - 5 pm, everyday) 11 / 12 / 2023 General admission £1,199.99 Add to cart
5-week course - 26th January - 23rd February 2024 (9 am - 5 pm, every Friday) 26 / 01 / 2024 General admission £1,199.99 Add to cart
8-week course - 27th January - 16th March 2024 (9 am - 1 pm, every Saturday) 27 / 01 / 2024 General admission £1,199.99 Add to cart
5-day course - 29th January - 2nd February 2024 (9 am - 5 pm, everyday) 29 / 01 / 2024 General admission £1,199.99 Add to cart