Holly is an experienced mediator with extensive expertise in health care disputes. She has a particular interest in disputes concerning potentially avoidable death, disabled access, and gender services. Her practice covers complex disputes involving multiple interested parties and high levels of financial remedy.
Her clients consistently provide glowing reviews of her service. They praise her questioning techniques and empathetic handling of sensitive matters.
Having obtained a First Class Honours in Law in 2015, Holly worked as a legal adviser and migration support worker in the UK, Europe and North Africa. On returning to the UK, she became a scholar of the Honourable Society of the Middle Temple and completed the Bar Professional Training Course in 2019. She obtained pupillage at prominent human rights set the following year. During this time, she became a qualified mediator specialising in civil and commercial mediation as well as community and workplace mediation.
Holly worked as a crown service adjudicator with the Parliamentary and Health Ombudsman (PHSO) for several years before pioneering its dispute resolution team - a free mediation service for healthcare disputants. She currently works for the Housing Ombudsman Service (HOS), assisting landlords and tenants in the social housing sector.
Holly is an accomplished mediation trainer. She has designed and delivered workshops on mediation techniques for her colleagues across PHSO. Holly frequently works with NHS bodies to deliver training to its staff. She has also liaised with the Medical Defence Union, Health Advocates Groups and Clinical Commissioning Groups to promote the use of mediation.
Holly has worked with Phoenix Dispute Solutions Limited (PDSL) since its inception and delivers all aspects of mediation training. She has delivered training to hundreds of students across multiple jurisdictions in Africa, Asia, Europe and North America. Holly is privileged to have worked with many fellow lawyers, HR professionals and government representatives across the globe in her role with PDSL.
Professional Experience
2024 – Present Mediator, Holly Marie Wilde Mediation Services
- Applying years of public mediation service to private disputes, Holly accepts instructions in all areas of civil, commercial, community and workplace mediation. Her background is in clinical disputes and she has a particular interest in working on cases with a diversity component. Holly is an Information Commissioner's Office registered professional.
2023 – Present Dispute Resolution Adviser, Housing Ombudsman Service
- Impartially assisting tenants and landlords to resolve their housing disputes with the aim of improving social housing conditions.
2019 – 2023 Dispute Resolution Caseworker, Parliamentary and Health Service Ombudsman (PHSO)
- Pioneered PHSO’s dispute resolution service, being integral to the design, implementation and promotion of the service.
2019 – Present Mediation Trainer, Phoenix Dispute Solution Limited (PDSL)
- Lecturing on the history of alternative dispute resolution (ADR), the psychology of conflict, as well as the theory and practice of contemporary mediation. Observing and marking student’s work to help them become accredited mediators using the Civil Mediation Council Framework.
2016 – 2019 Caseworker, PHSO
- Gathering and analysing evidence to adjudicate on public health and parliamentary disputes.
Education
2019 National Certificate in Mediation Skills, Steve Hindmarsh Ltd
2019 Civil and Commercial Mediation Qualification, ADR International
2017 – 2019 Bar Professional Training Course, Very Competent, Manchester Metropolitan University (MMU)
2012 – 2015 LLB Hons (Law), First Class Honours, MMU
