Flights and Holidays

Large sums of money are involved in planning holidays, taking into consideration the cost of flights and accommodation. Apart from the money invested, holidays also holds sentimental value,  so when things go wrong this very upsetting for holidaymakers. While on the one hand holidaymakers will want to have their grievances addressed, a cost/benefit analysis reveals that such disputes are not suited for litigation, holiday providers, on the other hand, will wish to resolve such grievances as quickly and confidentially as possible and avoid any potential reputational damage. We are able to provide dispute resolution that adjudicates disputes between passengers and airlines and airports in the United Kingdom.

Please see a Phoenix mediation clause below.