We provide Mediation and Arbitration services for consumers of car and garage services, who are involved in disputes with their workshop and MOT providers. Mediation has been described by the courts as a form of neutrally assisted negotiation. The negotiation is usually held with the facilitation of a third party mediator, within a structured process, in a formal setting, during a defined period of time, all of which seeks to create an impetus for settlement. Arbitration is a formal and legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding and can only be appealed in the courts on very rare occasions.