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Before, during and after undertaking training, you will have several questions about the course and the profession in general. We are committed to providing a comprehensive resource so that you are never left in the dark. If you have any questions that we have not addressed, please forward them to us

The PDSL Mediation Training Program is a five-day intense course based on mediation theory and skills training. Successful completion of the course provides attendees with an externally approved mediation qualification. 

The programme is externally accredited by the Civil Mediation Council (CMC) and carries an International Mediation Institute (IMI) qualification. Accordingly, the programme meets the highest quality standards for training and development within the industry. 

After successful completion of the programme you will qualify as an IMI qualified mediator and become accredited by Phoenix Dispute Solutions. Your will receive certification as a fully-qualified mediator which will allow you to start conducting mediations, gain experience and build your practice. 

The training is delivered by practicing mediators with decades of experience in mediation practice and training. Our panel includes solicitors, barristers and university professors as well as mediators from other professions. 

The course covers an introduction to and insight into key mediation principles and techniques.  It covers the mediation process, mediation theory, mediation ethics, negotiation and the psychology of conflict. 
Participants are engaged in practical learning through workshops, group sessions, role play exercises and case studies. 
Our practical role-plays initiate delegates with different types of conflicts whether it may be civil/commercial, workplace, family or neighbourhood disputes. 

The programme is five days long. It is offered in different formats, which includes a consecutive five-day course (Mon-Friday), as well as a staggered offering over a period of four weeks. To view our current listings, please click here

We recognise that it may be difficult for some professionals to spend five consecutive days away from their professional commitments. We therefore offer our courses in different formats. Delegates may choose to attend our five days consecutive training or opt for a staggered programme which takes place over the course of 4 weeks. To view our current listings, please click here

In accordance with Civil Mediation Council guidelines, the PDSL Mediation training programme allows a maximum of 30 delegates per session. 

The training will be assessed through practical and written assessments. After four days’ training, the practical assessment will take place in form of a recorded mediation session. The conclusion of the five day course will be followed by a written coursework assessment. 

Each delegate is provided with a resource package at the point of registration. The package contains course materials, a course itinerary and a chapter from the textbook “Getting to Yes” by William Ury and Robert Fisher, as well as other training resources. 

Anyone can become a mediator. As mediation grows, professionals from every field require the skills necessary to prevent, manage and resolve conflicts. Mediators with specific professional backgrounds can specialise as mediators within their fields as well as mediate other disputes. 

IMI is a world-recognized organisation driving transparency and high competency standards in mediation practice across fields, worldwide. The International Mediation Institute (“IMI”) is the only organization in the world to transcend local jurisdictions to develop global, professional standards for experienced mediators, advocates and others involved in collaborative dispute resolution and negotiation processes. An IMI qualification means that you have undertaken mediation training compliant with the international standards adopted by the IMI and its associates. 

Three broad fields within mediation can be identified:

Civil/Commercial Mediation
Civil & commercial mediations are the mainstream area of practice within the mediation profession. Almost all civil & commercial disputes can be mediated. This includes low-value neighbourhood disputes to multi-million pound corporate disputes. 
The focus within civil/commercial mediations is to negotiate mutually beneficial terms for both parties. In some cases, parties may want to protect long-standing business relationships and confidentiality. 

Workplace Mediation
Workplace conflicts are an unavoidable reality in an organisation’s existence. Where two or more interdependent colleagues develop personal or professional grievances with each other, the hidden and visible costs can have a devastating impact on the productivity of their work and therefore the organisation. 
Through mediation, disputes are not only resolved, but in some cases prevented before reaching the complaints stage. Workplaces mediation plays a key role in preventing time-consuming formal proceedings such as grievances, employment tribunals and civil claims..

Family Mediation 
Family mediation is the only form of mediation currently mandatory in the UK. It focuses predominantly on divorce and separation proceedings. Family mediation is highly emotional and can often include very sensitive domestic issues. 
Individuals from a family law or counselling background may see family mediation as their preferred form of mediation.

Our standard mediation training course initiates delegates with different kinds of disputes including civil/commercial, work-place and neighbourhood issues. Accordingly, delegates will be able to mediate all kinds of disputes (with the exception of mandatory family mediations).

The Mediation industry does not have an official regulator. Independent regulatory bodies such as the Civil Mediation Council and International Mediation have nevertheless established unanimously accepted quality benchmarks for mediation training and practice. It is therefore essential that any training you receive is compliant with these standards and approved by the regulators. 

Mediation is the fastest growing method of dispute resolution in the UK and internationally. In the UK, the number of mediations is increasing by 20% per annum with 12,000 commercial mediations being performed in 2018. Whilst the industry has traditionally been dominated by a select group of “elite” mediators, growing numbers of mediations means greater distribution of work and more opportunity for newcomers. 

As with other professional qualifications, the completion of training is followed by a period gaining experience as a mediator. Experience can be acquired by shadowing established mediators, attending supervised mediations and acting as a co-mediator. Newly qualified mediators may also find community mediation opportunities with their local council or options to conduct mediations through their workplace. 

Streams of work for a mediator may vary. Some persons may undertake the course to avail internal mediation opportunities within their organisations. Others may choose to do so in order to enhance career mobility and adopt mediation as a separate part-time or full-time career. 

In the latter scenario, mediators will need to market themselves. They may join different mediation providers and register on the CMC and IMI mediator lists to increase their chances of acquiring work. Designing your own website and networking for work are also important. 

PDSL recognises that other mediation training providers may not be doing enough in helping their delegates get work post-training. We therefore place an emphasis career-building modules during the course as well as post-training facilitation, which can be discovered in greater detail here.

According to the CEDR annual audit, those undertaking between 20 and 30 mediations a year can expect to earn between £22,000 and £106,000 with an average of £68,000. Those mediators undertaking between 30 and 50 mediations a year are earning between £65,000 and £400,000, with an average of £175,000.
The average fee for a less experienced mediator for a one-day mediation is £1,512. 
Average fees for more experienced mediators are currently £3,627.
It should be noted however that significant commitment and time is required to carve out a career as a mediator. This process is extremely difficult for fresh trainees who have little knowledge of what the dynamics and ground-realities of the industry are. Our mission at PDSL is to enable as many people willing to make the effort to become successful mediators to gain the highest level of training possible as well as an insight into exactly what it takes to succeed in the profession. 

The programme brings to life advanced mediation theory in a practical setting through the field’s most imminent professionals. The schedule is designed to provide a truly transformative professional learning experience, which is in equal part demanding, challenging, rigorous and rewarding. Over 5 days, candidates will discover conflict resolution in a new light and gain personalised one on one roleplay training to apply their new skills. The trainers will interact with the delegates collectively, but also on an individual level, ensuring that attendees’ mediation techniques are developed in accordance with their strengths and weakness.
Day 1

-          Formal Opening/Introduction
-          Introduction to ADR and Mediation
-          Global and historical overview of Mediation
-          Psychology of Conflict
-          Pre-Mediation and Mediation Stage 2 (Opening Sessions) theory
-          Opening Session Roleplay – with an emphasis on skills and ethics

Day 2

-          Mediation Ethics
-          Mediation Private Sessions - Theory
-          Mediation Private Sessions Roleplays – with an e emphasis on rapport building
-          Mediation Private Sessions 2 Theory

Day 3

-          Mediation Private Sessions 2 Roleplays – Emphasis on Interests v Position
-          Negotiation Masterclass – Includes creative problem solving
-          Negotiation Roleplays
-          Mock Preparations
Day 4 & 5
- Mock Assessments and final feedback
- Final Assessments