Mission Statement & Vision

Phoenix Dispute Solutions Ltd (PDSL) is operational across four continents and over a dozen jurisdictions as a provider of ADR training and education. We set the quality benchmark for training new mediators and ensure that their delivery enhances public trust in the profession. Our clients include private individuals, large cooperations and educational institutes such as universities.

We believe that the future of dispute resolution should belong to ADR, so that more conflicts are resolved and less costs are incurred. Our focus is therefore on training the next generation of ADR practitioners whether they be attorneys, HR managers, engineers, finance professionals or belong to any other field. 

Our training courses are accredited under the National Mediation Accreditation Scheme (NMAS) and approved by the Civil Mediation Council, the International Mediation Institute and Chartered Institute of Arbitrators.  PDSL's own mediation accreditation represents the highest quality benchmark where mediation training and services are concerned. 

Through our state of the art training and thought leadership, we intend to become the go-to organization for ADR in the world. We aim to be a nerve center for dispute resolution, thought leadership, seminars and training as well as various other initiatives that contribute to the expansion of ADR worldwide.  

Philosophy 

At Phoenix, our philosophy is that parties should achieve a resolution of their dispute that they deem satisfactory. Therefore, we aim to promote and normalize the use of Alternative Dispute Resolution around the globe, replacing the current costly and time-consuming means of dispute resolution currently practiced. We believe that to achieve this, it is essential that ADR’s benefits are showcased through an organized platform dedicated to ADR rather than the current fragmented approach adopted by practitioners.

Values: 

Our values guide how we conduct our relationships with one another, our clients and stakeholders while working towards achieving our aim of being the ADR service provider of choice for dispute resolution in the world. 

  • We strive for service excellence, value independence and encourage flexibility;
  • We are determined to deliver – whatever the challenge; and
  • We do all this exercising integrity and teamwork.