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 Our 40-hour mediation training certificate is accredited by the National Mediation Accreditation Scheme (NMAS), the International Mediation Institute (IMI) and the Chartered Institute of Arbitrators (CIArb). Professionals who complete the course and subsequent assessment will fulfil the requirements for seeking mediation accreditation under NMAS. Explore this page to discover more about the course content, key benefits and our training team. Information on upcoming dates and bookings can be viewed at the bottom of this page. 

​​     Mediator Standards Board Logo  Image result for civil mediation council logo     REGULATIONS OF THE CHARTERED INSTITUTE OF ARBITRATORS       Image result for civil mediation council logo

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Why train with us?

  • CMC, CIArb & IMI Accredited

    Our courses are approved by the Civil Mediation Council, Chartered Institute of Arbitrators (CIArb) and the International Mediation Institute

  • Global Experience 

    PDSL is a recognised training provider across multiple continents, over ten countries and more than a dozen jurisdictions. 

  • Train Online

    Our virtual training program allows you to become a mediator from the comfort of your home or work-desk. Click here to find out more.

  • 100% Recommendation Rate

    At Phoenix, we are obsessed with making our clients happy, and we are really good at it as well! Scroll down to find out what they have to say about us.

  • NMAS Registered Training

    Professionals who complete the course and subsequent assessment will fulfil the training and education requirements to apply for accreditation as a mediator under the National Mediation Accreditation Scheme (NMAS)

  • Experienced Trainers

    Our trainers have 50+ years of combined mediation and training experience. The courses are therefore extremely rigorous and practice-focused.

  • Staggered Courses

    Phoenix delivers staggered training courses to accommodate professionals with busy diaries. These courses are spread over five or eight weeks. Scroll to "upcoming programs" to find out more.

  • Career Building Modules

    We provide marketing sessions, networking opportunities and insight from our team of established mediators as well as guest speakers on how you can build your practice post-qualification.

About the Program

Mediation Training Content

The Phoenix Mediation course provides a professional learning experience which is in equal parts demanding, rigorous and rewarding. The 40-hour course is built upon an engrossing presentation style, participatory learning and practical role-plays which reinforce theoretical lectures. 

Our training teams interacts with participants collectively and on an individual level to ensure a high degree of one-on-one feedback and coaching. The course content includes:

  • An introduction to Mediation
  • Mediation around the globe
  • The psychology of conflict
  • Communication Strategies
  • Power Dynamics
  • Mediation Theory
  • Step by step Mediation process
  • Mediation Ethics
  • Negotiation Masterclass
  • Career Building Modules
  • Complete a mediation training qualification externally approved by domestic and international organizations.
  • Add value to your current role by diversifying your skill-set.
  • Begin your transition to a new career.
  • Form a firm understanding of what drives conflicts in different settings including civil/commercial and workplace.
  • Learn to prevent, manage and resolve these conflicts. 
  • Develop an understanding of how to build your mediation career post-qualification through marketing sessions and guidance from leading figures in the field. 
  • Benefit from post-training support and facilitation to further your career as a mediator.
  • Train with one of the world's most experienced mediation training teams.

Anyone can become a mediator. As mediation grows, professionals from every field require the skills necessary to prevent, manage and resolve conflicts. Mediators with specific professional backgrounds can specialise as mediators within their fields as well as mediate other disputes. Besides lawyers, mediators can be:

  • Business Leaders
  • Managers
  • HR Professionals 
  • Medical Professionals 
  • Coaches
  • Psychologists 
  • Civil Servants
  • Trade Union Representatives
  • Other Professionals 

Find out how you can grow your career by becoming a mediator

Fill in your details and we will call you for a free 30-minute consultation to discuss:

  • Your professional background and interest in becoming a mediator.
  • How mediation can help your career growth.
  • The pathways to and requirements for becoming a mediator.
  • How PDSL can help you become a fully qualified and accredited mediator.
  • Any further questions you might have.

Contact Us

Frequently Asked Questions

Under the National Mediation Accreditation Scheme (NMAS) mediators have to complete the following steps in order to gain accreditation:

Step 1:

COMPLETE A TRAINING PROGRAM

You will need to complete a mediator training program that meets the training threshold requirements set out in the NMAS Approval Standards (Part I, Section 2.3). 

Step 2:

ACHIEVE COMPETENT GRADING IN AN ASSESSMENT

Once you have completed your training course, you need to achieve a competent grading in an assessment conducted in acordance with the NMAS Approval Standards (Part I, Section 2.4). 

Step 3:

APPLY TO AN RMAB

Once you have received notification of your successful assessment you need to apply to a Recognised Mediator Accreditation Body (RMAB) for accreditation within 6 months. Your RMAB will advise you of additional requirements such as character references and professional indemnity insurance. 

Step 4:

YOUR NAME WILL BE ADDED TO THE NATIONAL REGISTER

The RMAB that has approved your application for accreditation will enter your name on the National Register. Your accreditation will remain valid for a 2 year period unless you cease to comply with the NMAS. The public can verify your status by searching the Register of Nationally Accredited Mediators.

The course allows you to complete the initial training requirements to become an accredited mediator (Step 1). You can then attend an assessment day to further complete the assessment-based requirement for NMAS (Step 2). Having completed the first two stages, you will be able to submit your application with a Registered Mediation Accreditation Body (RMAB) to be registered as a national mediator. To find a list of RMABs, click here. 

Completion of this course also provides accreditation with the International Mediation Institute and the Chartered Institute of Arbitrators. These two international bodies offer you additional prestige and credibility as a practicing mediator. 

The course is 40-hours long and can be completed over three different time-frames:

  • 5 days (full-day sessions everyday Monday-Friday)
  • 5 weeks (one full-day session every week)
  • 8 weeks (one four-hour session every weekend)

Our staggered courses allow professionals the flexibility to become mediators without compromising on important work commitments.

Having completed the training program (Step 1), you will have two years within which you can complete your assessment (Step 2). However, we recommend you complete your assessment no longer than 6 month after course completion. 

Our standard mediation training course initiates trainees with different kinds of disputes including civil/commercial, work-place, family and inheritance. Accordingly, trainees from any background can use the course to specialise as mediators in their respective fields or choose to develop a more general practice. 

Referring back to the first question, following the completion of your training, you will need to attend an assessment day to fulfil your education requirements for accreditation. Once you have completed your assessment, you can apply for accreditation with a RMAB. 

Our Training Team

Upcoming Courses

To accommodate all delegates, PDSL delivers its training courses in a staggered format over a period of five weeks. The courses consist of a full-day session every Friday from 9 am - 5 pm. Please see below for upcoming dates:

Five-week Program:

1st October - 29th October (9 am - 5 pm AEST, every Friday)


Please forward any queries to admin@phoenixdisputesolutions.com or call us at +61 (3) 9917 3433. 

You can find out more about how online training works here and book your place by 'adding to cart' below. 

If you would like to pay using our 3 or 6-month interest free instalment scheme, please email us at admin@phoenixdisputesolutions.com or call us at +61 (3) 9917 3433.

All programs are currently delivered online and offered with a 45% discount.

Ticket Description Date Ticket Type Price Buy Now
5 weeks - 1st October - 29th October (9 am - 5 pm AEST, every Friday) 01 / 10 / 2021 General admission A$1,999.99 Add to cart